Legal

Terms & Conditions

The terms that apply when you order any product or service from MedicHut.

Application

By placing an order on www.medichut.com, you are agreeing to be bound by the Terms and Conditions outlined here. Should you have any queries about the terms outlined, please contact us on 020 3488 8644 or team@medichut.com.

Services

1. The description of the services and any goods is as set out on our website, emails, social media, or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in actual services or goods supplied.
2. It is your responsibility to ensure that any information or specification you provide is accurate.
3. All services which appear on the website are subject to availability.
4. We can make changes to our services which are necessary to comply with any applicable law or safety requirement. If changes are made after your purchase, we will notify you of these changes.

Customer Responsibilities

Virtual Goods and Services

1. The goods and services provided to you must not be shared with another party without explicit consent from MedicHut, the provider.
2. Any virtual goods, such as PDF book files, are for the personal viewing of the customer who has purchased the good. The customer has a legal responsibility not to share such files with other parties.
3. Any virtual classes, held via Zoom or any other medium, must be attended solely by the customer who has registered for that session. There should not be more than a single viewer (i.e. the customer) except with explicit consent by MedicHut.
4. Any individual found to be sharing their purchased goods or services is liable to fees at least equivalent to the cost of the good or service, multiplied by the number of people it is found to be shared with. MedicHut reserves the right to obtain these fees from the customer.

Payment Plans

1. When entering a payment plan, the customer enters a contract whereby the full payment must be completed in the timeframe agreed upon.
2. Payment will be taken automatically from the payment card used for the initial instalment.
3. Late Payments
   • If the automatic payment fails, the system will retry collection of payment.
   • If you expect payment to be late, you must inform MedicHut via email or WhatsApp at least 1 day before the due date. You will then be granted a 7-day grace window for the payment to be completed.
   • Late payments will incur a late payment fee of £10 which will be taken as an automatic charge. If our provider is unable to charge your card, an invoice will be sent for the late payment fee.
   • If the monthly payment is not paid in full within 1 month of the invoice date, a further £10 late payment fee will be added to the due balance. Every 14 days following this, a further £10 will be added in late payment fees.
   • All services will be paused until the balance is cleared, including late payment fees.
4. Failure to make payments can result in immediate termination of the contract, and MedicHut reserves the right to immediately cease any service provision and charge a fee equivalent to the goods and services used by the customer that have not been paid for in full.
5. For orders placed with payment plans, tuition hours cannot be used faster than the rate of pay.

Tuition

1. Students are responsible for monitoring their own tuition hours. Any additional hours used above the total number booked will be invoiced at the standard tuition rate and must be paid within 14 days.
2. Failure to pay invoice(s) for any extra hours used can result in a card charge from MedicHut for the due amount.
3. Non-attendance of a lesson without prior notice will result in the lesson being deducted from the total number of tuition hours, as a standard hour. The notice period required is set by each individual tutor.
4. If a student is late to a lesson, the tutor reserves the right to complete the lesson at the allocated time and deduct the total scheduled lesson time from the student's hours.
5. The student has the right to request a change of tutors for any reason. Such requests should be sent to MedicHut on WhatsApp at +44 7851 862356.
6. The refund policy applies as found here.

Application Packages - Offer Guarantee

1. Offer Guarantee (free reapplication). Where a student purchases an Application Package and does not receive an offer to study their chosen course in the cycle covered by the package, they may be eligible to reapply using the same package, free of charge, in the following cycle. This is not a cash refund.
2. Eligibility conditions. The Offer Guarantee only applies where the student has fully engaged with the package. The student must have:
   • attended every crash course included in or scheduled as part of their package;
   • used at least 30 hours of 1-to-1 tutoring across the services covered by the package;
   • completed university-specific interview preparation for every interview they were invited to;
   • watched at least 70% of every online course they were given access to; and
   • demonstrated strong, consistent engagement with their lessons, mentor and set work throughout the cycle.
3. When the guarantee does not apply. The Offer Guarantee is void where the student does not receive an offer for reasons outside the scope of the package. This includes (but is not limited to) the student failing to meet the academic entry requirements of their chosen universities - for example, A-Level (or equivalent) grades below the offer conditions. The package covers admissions support (UCAT, personal statement, interviews and university strategy) and does not cover the student's performance in school or college examinations.
4. Review and discretion. MedicHut reserves the right to review attendance records, tutoring hours used, online course completion, interview preparation logs and communication history before approving a free reapplication. Eligibility decisions are made at MedicHut's reasonable discretion based on these records, and full details are set out in our Refunds & Returns policy.

Personal Information

1. We retain and use all information strictly under our Privacy Policy.
2. We may contact you by using e-mail or other electronic communication methods and you expressly agree to this.

Basis of Sale

1. The description of the Services and any Goods on our website does not constitute a contractual offer to sell. When an Order has been submitted on the Website, we can reject it for any reason.
2. Each step of the order process allows you to check and amend any errors before submitting the Order.
3. A legally-binding contract will be formed for the services ordered only when you receive an email from us confirming the order. You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors.
4. No variation of the contract can be made after it has been entered into unless the variation is agreed by the consumer and the supplier in writing.

Delivery of Goods and Services

1. We aim to deliver all of our goods and services to you within a reasonable time frame. If we do not deliver on time, you can contact us to request a cancellation of your order.

Circumstances Beyond the Control of Either Party

1. In the event of any failure by a party because of something beyond its reasonable control, the party will advise the other party as soon as reasonably practicable, and the party's obligations will be suspended so far as is reasonable.

Right to Cancellation

1. You are bound by the terms outlined in our Refunds & Returns policy when requesting a cancellation of contract or refund of a good or service.

Privacy

1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regards to your personal information.
2. These Terms and Conditions should be read alongside, and are in addition to, our policies including our Privacy Policy.

Work Experience

1. All users must be 16 years or older when starting a residential programme unless specifically agreed otherwise. Consent from a legal parent or guardian is necessary under the age of 18.
2. You and we are expected to show reasonable flexibility in arranging your hours of work. The nature of working in a hospital or university environment means sometimes it can be impractical to stick to a rigid pattern of fixed working hours. Your hours will typically be spread over a five-day working week, and should not normally exceed 8 hours a day.
3. We must obtain permission from and register you with local Police and immigration authorities to enable you to stay in local accommodation during your placement.
4. Cancellations and amendments
   1. Due to the extremely limited nature of work experience availability, the cancellation and amendment policy is strictly outlined.
   2. Our charge for an amendment is normally £45 plus any costs incurred by us. If the total cost is going to exceed £95, we will provide you with a quotation before proceeding.
   3. For residential events, the cancellation charge with more than 180 days notice is £395. Cancellation with less than 180 days notice results in no refund.
   4. For one-day events, the cancellation charge is £95 when requested in writing more than 30 days before the event date. You may potentially transfer your booking of a one-day event to a future date for a fee of £45 at our discretion and subject to availability.
5. Cancellations and amendments by us
   1. Occasionally, given the nature of our work, we may be forced to make a change to the advertised projects or elements within them. We will advise you of these at the earliest opportunity.
   2. Except where expressly stated, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or our suppliers could not, even with all due care, foresee or avoid (war, civil strife, terrorism, riot, government action, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, etc.).
   3. Very rarely, we may be forced to terminate or suspend an activity due to Force Majeure. In these circumstances, we may decide it is necessary to evacuate participants or take such other measures as we deem necessary to ensure each participant and our staff's safety and security.
   4. Dates, schedules, programme details and cost are given in good faith and are subject to change. In the event we are unable to provide a suitable placement, we will offer an alternative and refund any difference between the price paid and the price charged for the alternative.

For any enquiries, please contact team@medichut.com.

Questions? Email team@medichut.com or call 020 3488 8644.