A clear, fair refund policy across all of our courses, tutoring, packages and resources.
All refunds are subject to a 2.5% processing fee. This fee will be deducted from the total refund amount to cover processing costs. This policy applies to all types of refunds.
All live courses are fully refundable or transferrable to a different date before 14 days of the booked course start date. Within 14 days of the start date, we are unable to offer a refund or guarantee the transfer of the booking to a different date, except at the discretion of MedicHut.
At any point, a live course booking may be transferred to another individual. You must contact MedicHut directly to have the booking transfer approved.
The cost of any e-resources included in the live course, if already provided to the student, will be subtracted from the refund total. If a booking transfer is made to another individual, and e-resources were previously sent to the individual who originally booked, the total cost of the e-resource must be paid in order to transfer the booking.
All e-resources and ebooks cannot be refunded.
Paperbacks are currently only available via Amazon, and thus refunds must be requested through Amazon within their own returns policy.
The first tuition hour is fully refundable within 14 days if an individual is unsatisfied with the tuition and chooses not to carry on with tuition. All other hours are not refundable, except:
If a student does not attend a scheduled tuition lesson without prior notice, the lesson will be subtracted from the total tuition credit and will be non-refundable. The notice period is defined by each individual tutor.
These services are fully refundable upon request prior to the initiation of either service. Once the review of a personal statement or BMAT essay has begun, the service is non-refundable. If an individual is unsatisfied with the quality of the service, please contact MedicHut to request a review of the service provided.
A package refund should be requested via email. Any refund will update the cost of all services used by the student to their original purchase amounts at the time of refund request. For example, a refund of a package in which services with original total values adding up to two-thirds of the package price at the time of request will be liable for a one-third refund. There are no discounts applied to the services used when requesting a package refund.
If, prior to the purchase of a package, an individual purchases any resource which will be included in a package, including ebooks, the cost of the resource already purchased cannot be discounted or refunded from the cost of the package.
Students who purchase a Bespoke Application Package and do not receive an offer to study Medicine, Dentistry or their chosen course in the cycle covered by their package may be eligible to reapply with the same package, free of charge, in the following cycle. This guarantee applies exclusively to the Bespoke package and does not extend to other application packages. This is not a cash refund - it is a free reapplication using our services.
To qualify for the Offer Guarantee, the student must demonstrate full engagement with the package. Specifically, the student must have:
The Offer Guarantee is void where the student does not receive an offer for reasons outside the scope of the package, including (but not limited to) failing to meet the academic entry requirements of their chosen universities - for example, A-Level (or equivalent) grades that fall below the offer conditions. The guarantee covers admissions support (UCAT, personal statement, interviews and university strategy) and does not cover academic performance in school or college examinations.
MedicHut reserves the right to review engagement records (attendance, tutoring hours, course completion, interview prep logs and communication history) before approving a free reapplication. Eligibility decisions are made at MedicHut's reasonable discretion based on these records.
Please find the cancellation and amendment policy in our Terms & Conditions, under Work Experience.
Questions? Email team@medichut.com or call 020 3488 8644.